📜 STORE POLICIES

📦 SHIPPING

All orders are shipped from Melbourne, Victoria, Australia. I ship domestically within Australia and internationally to most countries.

All orders — domestic and international — are dispatched within 1–3 business days of purchase. Tracking information will be provided via email once your console has been shipped.

• Domestic (Australia): Shipped via Australia Post. Estimated delivery 3–7 business days depending on location.
• International: Shipped via Australia Post International or equivalent carrier. Delivery times vary by destination, typically 7–21 business days.

🌐 INTERNATIONAL TAXES, CUSTOMS & DUTIES

These charges are determined by your country's customs authority and are not included in product prices or shipping costs. RetroRevive has no control over these charges and cannot predict their amount.

I strongly recommend checking with your local customs office before placing an order to understand any potential additional costs associated with importing goods from Australia.

RetroRevive is not responsible for any delays caused by customs processing in your country. Any parcels refused or returned due to unpaid customs charges will be subject to a restocking fee and the original shipping cost will not be refunded.

💰 PRICING

All prices on this website are listed in Australian Dollars (AUD). Prices include GST for Australian customers.

International customers will be charged in AUD. Your bank or payment provider will convert the charge to your local currency at their prevailing exchange rate. Any currency conversion fees charged by your bank are your responsibility.

🔄 RETURNS & REFUNDS

I want you to be thrilled with your purchase. Every console is thoroughly tested before it leaves my workshop.

If your console arrives with a fault that was not described in the listing, please contact me within 14 days of receiving your order and I will work with you to resolve the issue — whether that's a repair, replacement, or refund.

• Items must be returned in the same condition they were received.
• Return shipping costs for faulty items are covered by RetroRevive (domestic orders). International return shipping is the buyer's responsibility unless the item was incorrectly described.
• Refunds will be processed within 5 business days of receiving the returned item.

Change of mind: I accept returns for change of mind within 7 days of delivery, provided the item is in the same condition it was received. Return shipping is the buyer's responsibility. A 10% restocking fee may apply.

🛡️ WARRANTY

All consoles come with a 30-day functionality warranty from the date of delivery. If your console develops a fault within this period that is not caused by misuse or accidental damage, contact me and I will repair or replace it at no extra cost.

This warranty does not cover cosmetic wear, battery degradation beyond what was described in the listing, water damage, or damage caused by unauthorised modifications (unless the console was sold as modded by RetroRevive).

🎮 PRODUCT CONDITION

Every console is individually tested and honestly described. I assess each unit for functionality, screen condition, shell quality, and button responsiveness.

Unless otherwise stated, consoles are pre-owned and may show signs of previous use. Any notable cosmetic issues will be described and photographed in the product listing.

All DS-family consoles (DSi, 2DS, 3DS, New 3DS, New 3DS XL, New 2DS XL) come with a USB charger and stylus included.

⚡ MODDED CONSOLES

Some consoles are sold with custom firmware (CFW) pre-installed. These are clearly labelled as "Modded" in the listing.

Modded consoles come with the firmware already set up and ready to use. I provide basic documentation on how to use the installed firmware.

Please note that modifying console firmware may affect online functionality. RetroRevive is not responsible for any restrictions imposed by Nintendo or any other platform holder on modified consoles.

🔒 PRIVACY

I respect your privacy. Personal information collected during the checkout process is used solely for order fulfilment and communication about your order.

I do not sell, share, or distribute your personal information to third parties, except as necessary to fulfil your order (e.g., providing your address to the shipping carrier).

Payment processing is handled securely through Shopify's payment infrastructure.

💬 CONTACT

Got a question? I'm here to help. Reach out and I'll get back to you within 24 hours.

📧 Email: hello@retrorevive.com.au

💬 Socials: DM me on Instagram, TikTok, or YouTube — @retrorevive